Frequently Asked Questions

THERE ARE MANY HOME AND JANITORIAL CLEANING COMPANIES, WHY SHOULD I CHOOSE EXTREME GREEN CLEANING?

We have been cleaning home for over a decade. We love putting a smile on your face, whether it’s for our Detail-Clean Rotation System that gives your home a deep, detailed cleaning all year long, or for using Green Seal Certified® house cleaning products, along with HEPA vacuums and microfiber dusting cloths preferred by the U.S. Dept. of Health and Human Services. We hope you smile for both.

HOW DO I KNOW I CAN TRUST EXTREME GREEN CLEANING?

Our residential housekeepers have provided quality, reliable cleaning services for more than 10 years. Each maid services team comprises bonded, insured, licensed and uniformed housekeepers who are regularly supervised. And you always have access to our main office line to discuss your professional cleaning service.

WHO DOES EXTREME GREEN CLEANING HIRE TO CLEAN MY HOME?

Our cleaning professionals are trained, bonded and insured before stepping into Extreme green Cleaning. Our residential housekeepers respect customers by never eating, drinking, smoking or using appliances during home cleanings. And each Extreme Green Cleaning employee takes pride in their work, receiving regularly updated training and supervision to ensure quality maid service.

HOW IS THE DETAIL-CLEAN ROTATION SYSTEM DIFFERENT FROM REGULAR CLEANING?

At EXTREME GREEN CLEANING, superior cleaning is standard. Our Detail-Clean Rotation System gives your home a “Detail-Clean” within the cleaning. On the first clean, we Detail-Clean all the house, on the second clean we detail your kitchen and bathrooms and thoroughly clean the rest of your home. On the third clean, we Detail-Clean the sleeping and living areas and thoroughly clean the kitchen and bathrooms. We then follow with a system that maintains a detail-level of clean throughout your home. We are committed to using Green Seal Certified® housecleaning chemicals, HEPA vacuums, and microfibers throughout your home.

WHAT IS GREEN SEAL? WHAT ARE THE BENEFITS OF USING THESE CERTIFIED PRODUCTS?

Green Seal, Inc, a premier independent eco label in the U.S. that has been identifying products that protect people and the environment from toxic chemicals and noxious fumes since 1989, has developed comprehensive standards for environmentally preferable household cleaners. Green Seal Certified® products reduce impact on the environment and your family’s health.

WHAT SHOULD I DO TO PREPARE FOR MY GREEN HOME CLEANING?

EXTREME GREEN CLEANING appreciates it if the customer provides the cleaning team with a clutter-free environment. If that environment does not exist, the team may not be able to fully complete your clean.

WHAT IF IM NOT SATISFIED WITH THE CLEANING SERVICE?

If you’re ever unhappy with any area we have cleaned, we have a 24 hr policy to return the next day to re-clean it.

DO I NEED TO PROVIDE HOUSE CLEANING EQUIPMENT AND PRODUCTS?

We provide all cleaning equipment and products. If you have a special cleaning product that you would like for us to use, please be sure to discuss this with owner or manager in advance, so that they can properly instruct their team.

HOW MUCH WILL IT COST TO CLEAN MY HOME?

Every home is as unique as the homeowner. We base your exact price on many factors including pets, clutter, floor types, as well as, the number of people who live there. Call us today at 805-252-9435 for a free in home estimate and schedule an appointment to meet with the local owner or manager for more details about our service and an exact price to clean your home.

DO I NEED TO BE HOME DURING THE CLEANING?

Absolutely not. In fact, most of our customers prefer not to be home when we clean!

HOW DO I PAY FOR MY HOME SERVICE?

Payment is due the day of each scheduled clean. Most of our customers simply leave a check on the kitchen counter or pay by major credit card (credit cards accepted at participating locations only). Please contact your local office for details.

HOW DO I SCHEDULE AN APPOINTMENT WITH EXTREME GREEN CLEANING?

It’s simple. Call 805-252-9435 RESIDENTIAL 805-302-0659 COMMERCIAL and speak with a representative from Extreme Green Cleaning. They would be more than happy to provide you with a free phone estimate or schedule your appointment for your in home estimate with the owner or manager of Extreme Green Cleaning.

WHAT IF SOMETHING IS DAMAGED DURING A HOME CLEANING?

We treat you and your home with complete respect. If something does unexpectedly break, we do our best to either repair or replace that item. Residential maids are fully insured, so claims are filed when appropriate.

AM I LIABLE FOR WORKER'S COMPENSATION, INSURANCE OR EMPLOYMENT TAXES?

Extreme Green Cleaning is a simple, worry-free home cleaning service solution. That means we take care of personal liability with regard to work-related injury and social security taxes. Some independent maid services may not, which makes homeowners liable. With Extreme Green Cleaning we are fully insured, licensed and bonded for your protection and ours.

WHAT HAPPENS IF I NEED TO RESCHEDULE MY MAID SERVICE?

EXTREME GREEN CLEANING works with you. simply call 72-hours before your regularly scheduled home cleaning with a more convenient cleaning time. we will do our best to accommodate your scheduling needs.

WHAT IF MY HOME CLEANING FALLS ON A HOLIDAY?

We call to reschedule for a more convenient time when house cleanings fall on holidays. Your local Extreme Green Cleaning will also remind you about additional maid services in which you may have expressed an interest. Perhaps that means an additional clean prior to a big holiday party. If you’ve scheduled that extra holiday cleaning service, canceling or rescheduling does requires 48-hours notice.

HOW CAN I SHARE MY EXTREME GREEN CLEANING EXPERIENCE?

You can brag to your friends and family by “Liking” EXTREME GREEN CLEANING on Facebook, following our blog. Our Facebook page offers inside information on promotions, deals and tips to our fans.

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